Gorgias vs Tidio

Gorgias and Tidio both serve Shopify customer service but at structurally different positions. Gorgias is a Shopify-native helpdesk built around ticket-based pricing ($10/mo Starter, scales to enterprise) with the AI Agent priced as a separate consumption add-on ($0.90-$1.00 per resolution); it is one of the few certified customer-service platforms for Shopify Plus. Tidio is an all-in-one chat + helpdesk + AI agent (Lyro) starting at Free + Growth $29/mo, billed on conversation volume rather than tickets. The decision turns on ticket volume + Shopify-native dependency: Gorgias fits when ticket-based pricing scales with revenue cleanly; Tidio fits when chat-led pre-purchase conversions are the priority over post-purchase ticket resolution depth.

• Starting price

  Gorgias

  $10/mo

  Tidio

  $0/mo

• Rating

  Gorgias

  8.6/10

  Tidio

  8.7/10

• Integrations

  Gorgias

  15

  Tidio

  10

• Pricing model (verified 2026-05-30)

  Gorgias

  Ticket-based: $10/mo Starter (50 tickets), Basic $60/mo (300 tickets); AI Agent +$0.90-$1.00/resolution

  Tidio

  Conversation-based: Free + Growth $29/mo (100 Lyro conversations); Plus from $749/mo

• AI deflection (vendor-reported)

  Gorgias

  AI Agent — autonomous Shopify order resolution; pricing per-resolution discourages low-value tasks

  Tidio

  Lyro AI Agent — 64-67% deflection range (Tidio first-party data: 64% press release, 67% product page)

• Affiliate program

  Gorgias

  Yes — PartnerStack platform

  Tidio

  Yes — Impact platform, recurring commission

• Shopify integration depth

  Gorgias

  Deep Shopify-native; certified for Shopify Plus; order-action depth (refund, cancel, edit from ticket)

  Tidio

  Shopify integration via app; chat-led; less ticket-depth than Gorgias

Tidio starts at $0/mo vs Gorgias's $10/mo.

Gorgias: Starter $10/mo (50 tickets); Basic $60/mo monthly or $50/mo annual (300 tickets); Pro $360/mo monthly or $300/mo annual (2,000 tickets); Advanced $900/mo monthly or $750/mo annual (5,000 tickets); Enterprise custom (5,000+ tickets). AI Agent priced separately at $0.90/resolution annual or $1.00/resolution monthly (Shopify-only). Tidio: Free; Growth $29/mo (100 Lyro conversations); Plus from $749/mo with higher conversation limits. Conversation-based vs ticket-based billing models do not compare directly — model your specific channel mix before deciding.

Support rating (aggregated from independent review platforms like G2, Capterra, Shopify App Store): Gorgias 8.7/10, Tidio 9/10. This is an editorial composite of channel availability, response speed, and resolution quality — see the individual reviews below for specifics.

• Winner: Gorgias

  Shopify store with 200+ tickets/mo, ticket-based attribution

  Gorgias Basic at $60/mo handles 300 tickets — ticket-based pricing scales with revenue cleanly. AI Agent priced per-resolution ($0.90-$1.00) means autonomous handling pays for itself only on tickets that would otherwise consume agent time. For Shopify-native depth (order edit, refund, cancel from ticket view), Gorgias has no peer in the category.

• Winner: Tidio

  Early-stage Shopify store, chat-led conversion focus

  Tidio Free or Growth $29/mo handles chat + helpdesk + Lyro AI on conversation volume — well-fit for stores where pre-purchase chat drives conversion and post-purchase ticket volume is still low. Lyro's 64-67% deflection (both first-party-vendor numbers) handles the basic FAQ load. Migrate to Gorgias later if ticket-based pricing becomes the better fit as ticket volume grows.

• Winner: Gorgias

  Shopify Plus brand needing certified helpdesk + voice + SMS support channels

  Gorgias is one of the few certified customer-service platforms for Shopify Plus and ships voice + SMS as add-on channels integrated into the unified inbox. Tidio does not match this enterprise channel-breadth. For Shopify Plus brands at meaningful ticket scale (1,000+/mo), the Gorgias Pro tier at $360/mo + AI Agent consumption is the canonical fit.