At a glance
A customer-service platform combining live chat, helpdesk, and Lyro, described on Tidio's own Lyro launch blog as able to "solve up to 70% of customer problems automatically with human-like AI conversations." Visual chatbot builder, multichannel inbox (email, Messenger, Instagram), and native Shopify/WooCommerce integration.
Who it fits
Best forSmall and mid-sized Shopify/WooCommerce stores that want affordable live chat + AI automation without enterprise complexity.
Skip ifHigh-volume enterprise CX teams; brands needing the deepest Shopify-native helpdesk (Gorgias/Re:amaze typically outperform); complex ticket-routing/SLA workflows.
Pros & cons
- Setup in under 30 minutes
- Lyro AI agent independently handles 64% of customer requests on average (peaking at 90%), per Tidio press release
- Strong free / starter tier
- Pricing scales quickly once chat volume rises
- Cannot combine Lyro AI with custom flows simultaneously
- Limited flow analytics
Pricing
Starting price
Free
- up to
- —
- Model
- tiered
Pricing source: www.tidio.com/pricing
Features
Lyro AI Agent
AIBranded conversational AI that resolves around 67% of customer inquiries on average (per tidio.com/ai-agent: "our 67% rate is the highest in the industry")
- AI kind
- LLM trained on your KB and content
- plan
- ADD-ON: $39/mo for 50 conversations (or 50 free one-time on Free/Starter); included only on Tidio+ ($749/mo)
Flows (visual no-code automation)
Drag-and-drop chatbot flows for lead gen / order tracking / appointments
- plan
- All paid plans
URL Scraping for AI Training
AIFeed Lyro a URL and it learns from your FAQ/policy pages instantly
- AI kind
- AI ingests web content for retrieval
- plan
- Lyro-enabled plans
Unified Multichannel Inbox
Instagram, Messenger, WhatsApp, email, live chat in one inbox
- plan
- All plans
Live Typing Preview
See what the customer is typing before they hit send
- plan
- All plans
Viewed Pages History
See exactly which product page the customer is on while chatting
- plan
- All plans
Departments and Permissions
Role-based access control and department routing
- plan
- Plus and Premium only
Email Campaigns
Email marketing only available in Plus and above since June 2024
- plan
- Plus and Premium only
Shopify integration
Yes — Shopify App Store listing; native Shopify integration; order data, cart recovery and product cards in chat; Lyro AI chatbot; not Built-for-Shopify
Integrations
Rating breakdown
Ease of use
9.1/10
[H] hands-on
Features
8.8/10
[H] hands-on
Value
8.0/10
[I] inferred
Support
9.0/10
[I] inferred
External ratings
G2
4.7/5
1,880 reviews
Shopify App Store
4.7/5
1,900 reviews
Trustpilot
—
NOT FOUND (significant)
What operators say
“Setup was quick, and the chatbot builder is very simple to use.”
G2 · 2025
“It only took a few minutes to install and match our branding.”
G2 · 2025
“One limitation we have encountered is the inability to view all projects or conversations in a single unified dashboard.”
G2 · 2025
Our verdict
The data points to a clear SMB profile: small and mid-sized Shopify / WooCommerce stores that want affordable live chat plus a credible AI-deflection layer without enterprise complexity. Tidio's Lyro AI agent is the differentiator — Tidio cites a "67% rate" on tidio.com/ai-agent and a separate press release puts the average at 64% peaking at 90%. Both are first-party numbers; treat the honest range as 64-67% on an average store rather than a single point estimate. Two pricing inflections matter more than the entry tier. The Free → $29 Starter → $59 Growth ladder is clean, then there's a 12× cliff to Plus at $749/mo with no mid-tier — that's where mid-volume operators get stuck. Lyro itself is an add-on starting at $39/mo for 50 conversations on lower tiers, separate from the billable-conversations quota — three independent quotas (billable conversations + Lyro AI conversations + Flow triggers) is more accounting than the marketing implies. For high-volume enterprise CX, complex ticket routing, or the deepest Shopify-native helpdesk, Gorgias outperforms — operator quotes corroborate (G2 4.7 / 1,880 reviews + Shopify Store 4.7 / 1,900 reviews vs Tidio is solid SMB; depth-of-integration is Gorgias's lane).
Related
Head-to-head comparisons
- Tidio vs ManyChat
For Shopify stores where Instagram + WhatsApp + Messenger automation drives meaningful pre-purchase conversion, ManyChat remains the category leader — but the March 2026 free-tier cut (1,000 → 25 active contacts) means the entry-cost story changed; verify any guide recommending the old free tier was updated. For Shopify stores where website chat + helpdesk + AI deflection is the conversion + support stack, Tidio at $29/mo Growth is the cleaner pick. Both run active partner programs. The categories overlap but the channel focus is the real differentiator. For the full ManyChat pricing breakdown (March 2 2026 free-tier cut + AI add-on math), see /pricing/manychat. For the full Tidio pricing breakdown (Growth→Plus 12x cliff + three-quota meter), see /pricing/tidio.
- Tidio vs Gorgias
For Shopify stores with 200+ tickets/month and ticket-based revenue attribution as the conversion frame, Gorgias is the established pick — Shopify-native depth, AI Agent for autonomous resolution, ticket-based pricing that scales with revenue. For early-stage stores or stores where pre-purchase chat (live conversion, shopping assistant) is the actual conversion lever, Tidio at $29/mo Growth (or Free) is the cheaper functional choice. The Customer Agent vs Lyro question is real but not decisive — Gorgias AI Agent reaches Shopify-specific order-action depth Lyro does not match; Lyro reports 64-67% conversation deflection (Tidio first-party data, both numbers cited from vendor sources). Both run active affiliate programs. For the full Tidio pricing breakdown (Growth→Plus 12x cliff + three-quota meter), see /pricing/tidio. For the full Gorgias pricing breakdown (ticket caps + AI Agent double-billing + cap-creep math), see /pricing/gorgias.
- Tidio vs Postscript
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